From 9109d5ab710b8d6538bdc19cc8cff7f4fdb8e62e Mon Sep 17 00:00:00 2001 From: Andrew Losowsky Date: Thu, 11 Jun 2020 18:12:25 -0400 Subject: [PATCH] Added moderation queues detail (#2985) Should these go into a separate 'Moderation' menu item below 'Admin Settings'? --- docs/source/01-03-administration.md | 30 ++++++++++++++++++++++++++++- 1 file changed, 29 insertions(+), 1 deletion(-) diff --git a/docs/source/01-03-administration.md b/docs/source/01-03-administration.md index c7aecacb2..fe29d6229 100644 --- a/docs/source/01-03-administration.md +++ b/docs/source/01-03-administration.md @@ -5,9 +5,37 @@ permalink: /v5/administration/ Upon completing the installation setup wizard, you will be able to login to Coral with the ADMIN user you created during setup. +## Moderation queues +All moderation queues are sorted by Most Recent at the top. + +### Reported +This is the most urgent queue – these are comments that are still on the page, might be a problem, and you haven't made a moderation decision about them yet. These comments have either been Reported by a user, or reported by the system because they contain suspect words or phrases. + +### Pending +These are comments that have been held back by the system for some reason. These are the reasons that comments are held back in Pending: + +* The article or site is set to pre-moderate all comments (except for Staff/Moderator/Admin/Expert comments) +* The commenter has been manually set to 'Always Pre-moderate' by a moderator +* The comment has been ruled as 'Likely to be toxic' by the AI (optional) +* The commenter's recent behavior has included a higher percentage of rejected comment than the threshhold you set in Configure ('Recent History') (optional) +* The commenter has entered an identical comment twice in a row, anywhere on the site +* The site is set to hold back for review the first comments by new commenters (optional) +* The comment is marked as likely to spam by our spam detection system (optional) + Users who login with the ADMIN role are able to access the Configure tab, and from here change settings that control the functionality of your Coral instance. -## General +### Unmoderated +These are comments of any kind - Reported, Published, Pending - that a moderator hasn't yet accepted or rejected. + +### Approved +These are comments that a moderator has already approved. The name of the moderator is included on the card. + +### Rejected +These are comments that a moderator has already rejected. The name of the moderator is included on the card. + +There is also a clock icon in the top right of the page. When you click the icon, you will see a list of the comments that you have recently moderated, with links to review your decision. + +## Configure Menu Settings ### Language You can set the default language Coral uses in **Admin** > **Configure** > **General**.