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Fixed blog links for new site (#1697)
* Fixed blog links for new site * Fix links
This commit is contained in:
Andrew Losowsky
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Wyatt Johnson
Wyatt Johnson
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5747fd84ad
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56cb8962bd
@@ -19,7 +19,7 @@ Talk (0.8 or 80% is the default), which works like this:
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queues
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Read more about Coral’s take on toxicity
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[on our blog](https://blog.coralproject.net/toxic-avenging/).
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[on our blog](https://coralproject.net/blog/toxic-avenging/).
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## What is the Perspective API?
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@@ -19,7 +19,7 @@ Allows toggling of pre-moderating comments that have links.
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### Ask Readers a Question & Question Icons
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Admins can choose to Ask Readers a Question in order to help guide the
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discussion. [Read more about why this is important on our blog](https://blog.coralproject.net/the-empty-box/).
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discussion. [Read more about why this is important on our blog](https://coralproject.net/blog/the-empty-box/).
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There are a selection of icons to display different messaging other than a
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question on a particular stream, like an announcement, or general information
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@@ -24,7 +24,7 @@ If you don't launch with a clear strategy for your community, the most disruptiv
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In Talk, the summary of your community code goes into the box at the top of the comments. You enter that text by clicking on the Configure tab at the top, and scroll down to Include Comment Stream Description:
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![[IMAGE] A screenshot of the Configure options in Talk, with a pink arrow pointing to the place where Comment Stream Description can be added](http://blog.coralproject.net/wp-content/uploads/2018/03/streamdescription.png)
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![[IMAGE] A screenshot of the Configure options in Talk, with a pink arrow pointing to the place where Comment Stream Description can be added](http://coralproject.net/wp-content/uploads/2018/03/streamdescription.png)
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### 3. Decide where you will and won't put comments
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@@ -38,19 +38,19 @@ Your plans might include:
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* Watching the comments on these articles carefully, and posting a public note using the 'Ask a Question' box stating that you will delete comments, suspend/ban people, or close comments altogether if the conversation devolves (and then following through on that.) Here's where you can add that text from the article page:
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![[IMAGE] A screenshot of the Configure menu from the comments view](http://blog.coralproject.net/wp-content/uploads/2018/03/ask2.png)
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![[IMAGE] A screenshot of the Configure menu from the comments view](http://coralproject.net/wp-content/uploads/2018/03/ask2.png)
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* Setting the comments on these articles to pre-moderation, then writing a note in the Ask a Question box stating that all comments have to be approved before publication; The Washington Post does this in some breaking news situations. You can set the comments on a single story to pre-moderation via the Configure tab on the article's comments.
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![[IMAGE] A screenshot of the pre-moderate option in the Configure tab](http://blog.coralproject.net/wp-content/uploads/2018/03/premod.png)
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![[IMAGE] A screenshot of the pre-moderate option in the Configure tab](http://coralproject.net/wp-content/uploads/2018/03/premod.png)
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* Not allowing comments on these topics at all. Following a series of racist responses, for instance, the CBC in Canada chose not to open comments at all on articles about indigenous Canadians. That's a perfectly valid response if you don't have the resources to ensure a civil discussion – if people really want to talk about it, they can go elsewhere.In this situation, we recommend publishing a note at the bottom of all articles where this applies, explaining your decision and directing people to where they can send letters to the editor or continue the discussion off site, so that your community members understand what is happening.
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* Not allowing comments on these topics at all. Following a series of racist responses, for instance, the CBC in Canada chose not to open comments at all on articles about indigenous Canadians. That's a perfectly valid response if you don't have the resources to ensure a civil discussion – if people really want to talk about it, they can go elsewhere. In this situation, we recommend publishing a note at the bottom of all articles where this applies, explaining your decision and directing people to where they can send letters to the editor or continue the discussion off site, so that your community members understand what is happening.
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Other options for contentious topics instead of comments:
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* Use a form to request answers on a specific question related to the article, and select only the best answers for display. This is how the Spotlight team at Boston Globe solicited responses to their series on racism in Boston, using our Ask tool. ([Learn more about Ask here.](https://coralproject.net/products/ask.html)) This also allows people to submit their thoughts anonymously.
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* Host a focused, more controlled online discussion about the topic over a fixed period of time, during which you apply more vigilant moderation than usual. You can write a note in the Ask A Question space described above to make that clear, such as "We will host an online conversation about this topic here on Friday between 11am and 3pm EST. Moderators will be present throughout, and our journalists will answer your questions about the topic."This allows community members to approach the topic more calmly than their initial reactions on reading the story, in a space where you can dedicate temporary, more intensive resources to ensuring civility (perhaps with pre-moderation), while still signaling your commitment to engagement around an important topic.
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* Host a focused, more controlled online discussion about the topic over a fixed period of time, during which you apply more vigilant moderation than usual. You can write a note in the Ask A Question space described above to make that clear, such as "We will host an online conversation about this topic here on Friday between 11am and 3pm EST. Moderators will be present throughout, and our journalists will answer your questions about the topic. "This allows community members to approach the topic more calmly than their initial reactions on reading the story, in a space where you can dedicate temporary, more intensive resources to ensuring civility (perhaps with pre-moderation), while still signaling your commitment to engagement around an important topic.
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### 4. Have clear moderation strategies
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@@ -62,26 +62,26 @@ The most important predictors of the success of an online community are:
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#### Quickly:
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* Create Banned/Suspect word lists specific to your needs, to prevent the worst words being posted, and to auto-report comments you should keep an eye on.
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* Create Banned/Suspect word lists specific to your needs, to prevent the worst words being posted, and to auto-report comments you should keep an eye on.
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**We have a starter list of more than 1700 words/phrases that most sites choose to ban.** Email support@coralproject.net to request it.
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* If you don't have a very high comment volume and use Slack in your newsroom, you could integrate Slack moderation to keep tabs on new/reported comments. [Read more about our free Slack moderation plugin.](https://blog.coralproject.net/slacking-on/)
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* If you don't have a very high comment volume and use Slack in your newsroom, you could integrate Slack moderation to keep tabs on new/reported comments. [Read more about our free Slack moderation plugin.](https://coralproject.net/blog/slacking-on/)
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* Utilize [our Toxic Comments plugin](https://blog.coralproject.net/toxic-avenging/), developed with Google Jigsaw, to improve commenter behavior and use AI to help identify and prevent the most abusive comments from appearing on your site.
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* Utilize [our Toxic Comments plugin](https://coralproject.net/blog/toxic-avenging/), developed with Google Jigsaw, to improve commenter behavior and use AI to help identify and prevent the most abusive comments from appearing on your site.
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* Enable our [Akismet plugin](/talk/plugin/talk-plugin-akismet) to keep spam from appearing in your comments.
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* Use keyboard shortcuts in the moderation queue to moderate quickly (type '?' in the moderation view to see the list of shortcuts), and if there is a sudden deluge of comments, ask for someone in your newsroom to help you moderate. Talk will notify you in the moderation interface if someone else moderates a comment that's already on your screen.
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* Click on a community member's name in the moderation interface to review all their comments, and see if there is a clear pattern of abuse among their Rejected comments. You can also select all their recent comments and delete them in bulk.
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* Click on a community member's name in the moderation interface to review all their comments, and see if there is a clear pattern of abuse among their Rejected comments. You can also select all their recent comments and delete them in bulk.
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* Give people who need to step away from the conversation a 'time out' by suspending their account via the User drawer (click on the user's name anywhere in the moderation interface), and write a personalized note to them to explain why you took this action. Ban any users whose behavior is clearly offensive and/or abusive to an extreme degree.
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* Reject the worst comments on the article page itself by using the small caret in the corner of each comment.
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* If you find new commenters are causing a lot of trouble with their first comments, consider changing [the User Karma threshold](/talk/trust/) from negative one to zero, forcing every new commenter's first comment into pre-moderation.
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@@ -92,9 +92,9 @@ The most important predictors of the success of an online community are:
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* Publicly discourage behavior in the comments that doesn't cross the line but suggests that the tone or focus could shift quickly in a direction you don't want. Point to relevant sections of your community guidelines. [Read more about defining and discouraging this kind of behavior here.](https://guides.coralproject.net/manage-a-successful-community/)
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* If people are sharing links to conspiracy sites or other unreliable sources, consider setting either the article (via the Configure tab on the article page) or the whole site (via Configure in the Admin view) to Pre-moderate Links, and delete any comments that link to sites that exceed your guidelines.
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* If the conversation is getting out of hand, set the article to Pre-moderation (via the Configure tab on the comments, see above) and tell your community members you've done it, via Ask a Question (see above). If the conversation doesn't improve, or you feel that it is beyond redemption, consider closing the article to comments altogether via the Configure tab or the Stories tab in the moderation view, and telling the community why you have done so.
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@@ -139,4 +139,4 @@ For the first month or so, we recommend including a link to the launch article m
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A regular space for conversation about the conversation is always welcome in any successful community, and is a great source of ideas for improvement.
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**_We hope you enjoy using Talk, and that it helps your communities to thrive. If you have any questions or suggestions for this piece, or would like to try Talk on your site, please [contact us.](https://coralproject.net/contact.html)_**
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**_We hope you enjoy using Talk, and that it helps your communities to thrive. If you have any questions or suggestions for this piece, or would like to try Talk on your site, please [contact us.](https://coralproject.net/contact)_**
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