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Wyatt Johnson
@@ -9,134 +9,192 @@ There are 2 ways that newsrooms can support signup/login functionality with Talk
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Use Talk’s auth plugin out of the box (supports account registration with username and password, as well as features like forgot password)
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Create their own auth plugin (you can use ours as a template) to integrate with your own auth systems
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Create their own auth plugin to integrate with your own auth systems
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We also provide a Facebook auth plugin that supports logging in with Facebook (you must provide your own Facebook App ID and Secret, which you can read more about here: https://developers.facebook.com)
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We also provide a Facebook auth plugin that supports logging in with Facebook (you must provide your own Facebook App ID and Secret, which you can read more about here: [https://developers.facebook.com](https://developers.facebook.com){:target="_blank"})
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## Comments and Replies
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Talk supports a standard comment hierarchy. There are top-level (or parent) comments, and then replies to that comment (or children comments).
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Talk supports a standard comment hierarchy. There are top-level (or parent) comments, and then replies to that comment (or children comments).
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### Permalinks
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All levels of comments and replies are able to be linked to via permalink. Permalinks are structured using a `commentId` query param:
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https://domain.com/article-asset-slug/?commentId=0879edd7-1c4f-4918-abd2-a770db446b75
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```text
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https://<your asset url>?commentId=<the comment id>
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```
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{:.no-copy}
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### Threading
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Talk supports by default 3 levels of threading, meaning each top-level comment has a depth of 3 replies; replies beyond that are not nested below the 3rd level. You can adjust this using the [`TALK_THREADING_LEVEL`]({{ "/advanced-configuration/#talk_threading_level" | relative_url }})configuration variable. We don’t recommend deep threading because it can cause issues with styling, especially on mobile.
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Talk supports by default 3 levels of threading, meaning each top-level comment
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has a depth of 3 replies; replies beyond that are not nested below the 3rd
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level. You can adjust this using the
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[TALK_THREADING_LEVEL]({{ "/advanced-configuration/#talk_threading_level" | relative_url }}){:.param}
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configuration variable. We don’t recommend deep threading because it can cause
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issues with styling, especially on mobile.
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You can style threaded comments using these CSS classes:
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```
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talk-stream-comment-wrapper-level-${depth}
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talk-stream-comment
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talk-stream-comment-level-${depth}
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talk-stream-highlighted-comment
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talk-stream-pending-comment
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```
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talk-stream-comment-wrapper-level-${depth}
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talk-stream-comment
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talk-stream-comment-level-${depth}
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talk-stream-highlighted-comment
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talk-stream-pending-comment
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```
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{:.no-copy}
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### Automatic Updates
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Talk supports real-time loading and updating of comments, via subscriptions (specifically GraphQL Subscriptions); this enables us to not have to refresh to see new comments on a given comment stream.
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Talk supports real-time loading and updating of comments, via subscriptions
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(specifically GraphQL Subscriptions); this enables us to not have to refresh to
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see new comments on a given comment stream.
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Talk enables this via “Load More” buttons for both top-level comments (this button appears at the top of the stream), and within conversation threads (this button appears in situ for replies).
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Talk enables this via “Load More” buttons for both top-level comments (this
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button appears at the top of the stream), and within conversation threads (this
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button appears in situ for replies).
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We’ve decided to go this route in order to make the viewing experience as smooth as possible, so that the feed of comments doesn’t change as you’re reading just because new comments are coming in. This could be especially disruptive on breaking news and/or controversial stories with very active discussions.
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We’ve decided to go this route in order to make the viewing experience as smooth
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as possible, so that the feed of comments doesn’t change as you’re reading just
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because new comments are coming in. This could be especially disruptive on
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breaking news and/or controversial stories with very active discussions.
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### Comment Character Limits
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You can enable Talk to limit the character length for comments, for example, some newsrooms we’ve worked with prefer a limit between 2000 and 5000 characters. Commenters will be alerted that they have gone over that number and won’t be able to submit their comment until they’ve edited it. This can be a useful tool to ensure commenters are concise with their comments.
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You can enable Talk to limit the character length for comments, for example,
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some newsrooms we’ve worked with prefer a limit between 2000 and 5000
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characters. Commenters will be alerted that they have gone over that number and
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won’t be able to submit their comment until they’ve edited it. This can be a
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useful tool to ensure commenters are concise with their comments.
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## Comment Reactions
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Talk comes with a `respect` button out of the box. Why a “respect” button, you ask? [Read more here](https://mediaengagement.org/research/engagement-buttons/){:target="_blank"}.
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Talk comes with a `respect` button out of the box. Why a “respect” button, you
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ask?
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[Read more here](https://mediaengagement.org/research/engagement-buttons/){:target="_blank"}.
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We also have 2 more plugins, `like` and `love`, that you can turn on and experiment with on your own Talk install.
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We also have 2 more plugins, `like` and `love`, that you can turn on and
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experiment with on your own Talk install.
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And our plugin architecture makes it easy to create your own custom reaction buttons too.
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And our plugin architecture makes it easy to create your own custom reaction
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buttons too.
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## Reporting Comments
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Readers can report comments if they feel they’re unsuitable. They can choose one of the following reasons:
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Readers can report comments if they feel they’re unsuitable. They can choose one
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of the following reasons:
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* This comment is offensive
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* This looks like an ad/marketing
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* I don’t agree with this comment
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* Other
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They can also include more information and this shows for moderators in the Flag Detail area on the comments in the moderation queues.
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They can also include more information and this shows for moderators in the Flag
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Detail area on the comments in the moderation queues.
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Comments that are reported go to the Reported queue, with the exception of “I don’t agree with this comment”. This option is a useful way to let other readers vent their frustration, but since just disagreeing with something doesn’t mean it’s not suitable, we leave it be.
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Comments that are reported go to the Reported queue, with the exception of “I
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don’t agree with this comment”. This option is a useful way to let other readers
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vent their frustration, but since just disagreeing with something doesn’t mean
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it’s not suitable, we leave it be.
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## Reporting Usernames
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Usernames can also be reported by readers, if the username is inappropriate or offensive. They can choose one of the following reasons:
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Usernames can also be reported by readers, if the username is inappropriate or
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offensive. They can choose one of the following reasons:
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* This username is offensive
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* I don't like this username
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* This user is impersonating
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* This looks like an ad/marketing
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Reported usernames go to the Reported Usernames queue which is located in the Community tab. If a username is rejected by a moderator, the commenter is prompted to change their username and they are suspended from commenting, replying or reacting to comments until they do so. They receive an email, and also a message at the top of their comment streams that let’s them know they’re suspended.
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Reported usernames go to the Reported Usernames queue which is located in the
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Community tab. If a username is rejected by a moderator, the commenter is
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prompted to change their username and they are suspended from commenting,
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replying or reacting to comments until they do so. They receive an email, and
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also a message at the top of their comment streams that let’s them know they’re
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suspended.
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If the commenter changes their username, it goes back to the Reported Usernames queue for approval. If the updated username is accepted by a moderator, the commenter is no longer suspended and continue interacting with the community. If the username is rejected, the commenter remains suspended until they change their username to something appropriate.
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If the commenter changes their username, it goes back to the Reported Usernames
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queue for approval. If the updated username is accepted by a moderator, the
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commenter is no longer suspended and continue interacting with the community. If
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the username is rejected, the commenter remains suspended until they change
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their username to something appropriate.
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Approved usernames that are reported do not show up in the Reported Usernames queues any longer, since they have been specifically OK’ed by a moderator.
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Approved usernames that are reported do not show up in the Reported Usernames
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queues any longer, since they have been specifically OK’ed by a moderator.
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## Ignoring Users
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Commenters can ignore other commenters and essentially mute them entirely from the comment platform. Commenters can manage their ignored users list in their My Profile tab.
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Commenters can ignore other commenters and essentially mute them entirely from
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the comment platform. Commenters can manage their ignored users list in their My
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Profile tab.
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## Featured Comments
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Moderators can feature comments that they want to highlight and recommend to their community. Featured comments show up on a separate tab, that is the default for the comment stream. Featured comments within the stream show a Featured badge.
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Moderators can feature comments that they want to highlight and recommend to
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their community. Featured comments show up on a separate tab, that is the
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default for the comment stream. Featured comments within the stream show a
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Featured badge.
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## Sorting the Stream
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Readers can sort the stream in 4 ways based on their viewing preferencet:
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Readers can sort the stream in 4 ways based on their viewing preferences:
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* Oldest first
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* Newest first
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* Most respect first (or most liked, most loved, etc., depending on what reactions you use)
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* Most respect first (or most liked, most loved, etc., depending on what
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reactions you use)
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* Most replied first
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We also make it easy to add more sorts via custom plugins.
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## Badges
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Badges differentiate users and comments on the stream. By default, Talk has two badges.
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Badges differentiate users and comments on the stream. By default, Talk has two
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badges.
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The Staff user badge that shows when a commenter has an Admin, Moderator, or Staff role.
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The Staff user badge that shows when a commenter has an Admin, Moderator, or
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Staff role.
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The Featured comment badge shows when a comment has been featured.
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Another optional badge is the Subscriber badge (which is available as a [Recipe]({{ "/plugin-recipes/#recipe-subscriber" | relative_url}}).
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Another optional badge is the Subscriber badge (which is available as a
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[Recipe]({{ "/plugin-recipes/#recipe-subscriber" | relative_url}}).
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Badges are another easy part of Talk to customize by creating a new `tag`, then setting some rules for when it should show, and how the badge should be styled.
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Badges are another easy part of Talk to customize by creating a new `tag`, then
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setting some rules for when it should show, and how the badge should be styled.
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## My Profile
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The My Profile tab is where commenters can go to see their comment history, as well as reactions and replies to their comments. They can also see their email address associated with Talk, and manage their Ignored Users list here.
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The My Profile tab is where commenters can go to see their comment history, as
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well as reactions and replies to their comments. They can also see their email
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address associated with Talk, and manage their Ignored Users list here.
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## Notifications & Error Messaging
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Talk leverages notification and messages on the stream to alert users to important information about their comment or their account.
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Talk leverages notification and messages on the stream to alert users to
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important information about their comment or their account.
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### Pre-moderation of comments
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If a stream is set to Pre-mod, or a commenter’s Trust karma score has fallen to negative, or if for any other reason their comment is being pre-moderated, they will get a notification letting them know this when they post a comment.
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If a stream is set to Pre-mod, or a commenter’s Trust karma score has fallen to
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negative, or if for any other reason their comment is being pre-moderated, they
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will get a notification letting them know this when they post a comment.
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### Suspension because of Username
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When a commenter has been suspended because their username is inappropriate, they will see a message at the top of their streams stating this.
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When a commenter has been suspended because their username is inappropriate,
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they will see a message at the top of their streams stating this.
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### Timed Suspension
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When a commenter has been suspended for a block of time (aka a “time-out”), they will see a message at the top of their streams stating this.
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When a commenter has been suspended for a block of time (aka a “time-out”), they
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will see a message at the top of their streams stating this.
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### Ban
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When a commenter has been banned, they will see a message at the top of their streams staging this.
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When a commenter has been banned, they will see a message at the top of their
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streams staging this.
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@@ -5,15 +5,21 @@ permalink: /moderator-features/
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## The Talk Admin
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The Admin is your moderators will moderate your comments, and your Admins will configure and manage the different parts of Talk.
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The Admin is your moderators will moderate your comments, and your Admins will
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configure and manage the different parts of Talk.
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### Dashboard
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The Dashboard provides real-time information to moderators so they know at a glance where they should direct their attention. It shows what articles are receiving the most reports and where the most active conversations are happening.
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The Dashboard provides real-time information to moderators so they know at a
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glance where they should direct their attention. It shows what articles are
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receiving the most reports and where the most active conversations are
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happening.
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### Moderate
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This is the tab where Moderators will spend the majority of their time. They can choose (via the dropdown) which story they would like to moderate, or moderate site-wide.
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This is the tab where Moderators will spend the majority of their time. They can
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choose (via the dropdown) which story they would like to moderate, or moderate
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site-wide.
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#### Default Mod Queues
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@@ -31,13 +37,15 @@ The Approved queue contains all approved comments.
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**Rejected**
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The Rejected queue contains all comments that have been rejected, either manually by moderators or automatically, e.g. they have used a banned word.
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The Rejected queue contains all comments that have been rejected, either
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manually by moderators or automatically, e.g. they have used a banned word.
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**All**
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The All queue contains all comments that have been submitted either article or site-wide.
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The All queue contains all comments that have been submitted either article or
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site-wide.
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#### Moderation Badges
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#### Moderation Badges
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**Pre-mod**
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@@ -49,11 +57,14 @@ The User badge signifies comments that have been reported by another user.
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**History**
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The History badge signifies comments that have been flagged because of a user’s history.
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The History badge signifies comments that have been flagged because of a user’s
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history.
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**Toxic**
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The Toxic badge signifies comments that are above the set Toxicity Probability Threshold. Note you must have `talk-plugin-toxic-comments` enabled. [Read more about Toxic Comments here]({{ "/toxic-comments/" | relative_url}}).
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The Toxic badge signifies comments that are above the set Toxicity Probability
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Threshold. Note you must have [talk-plugin-toxic-comments]({{ "/additional-plugins/#talk-plugin-toxic-comments" | relative_url }}){:.param} enabled.
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[Read more about Toxic Comments here]({{ "/toxic-comments/" | relative_url}}).
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**Suspect**
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@@ -61,11 +72,13 @@ The Suspect badge signifies comments that contain a Suspect Word.
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**Contains Link**
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The Contains Link badge signifies a comment that contains a link, which can sometimes mean it is a spam or ad comment.
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The Contains Link badge signifies a comment that contains a link, which can
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sometimes mean it is a spam or ad comment.
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**Flag Details View**
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At the bottom of each comment in the moderation queues, you can see more information about a comment’s flags by clicking on More Detail.
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At the bottom of each comment in the moderation queues, you can see more
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information about a comment’s flags by clicking on More Detail.
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#### Moderator Actions
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@@ -79,19 +92,25 @@ Rejecting a comment removes the comment from the stream.
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**Feature**
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Featuring a comment adds that comment to the Featured Comments tab on the stream.
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Featuring a comment adds that comment to the Featured Comments tab on the
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stream.
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**Suspend User**
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Suspending a user allows a moderator to give a commenter a “time-out”; during that time they won’t be allowed to post comments or react to comments.
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Suspending a user allows a moderator to give a commenter a “time-out”; during
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that time they won’t be allowed to post comments or react to comments.
|
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|
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**Ban User**
|
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|
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Banning a user allows a moderator to permanently disallow a commenter to interact with their community. The commenter’s previous comments will remain on the site. This action can only be un-done manually by a moderator.
|
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Banning a user allows a moderator to permanently disallow a commenter to
|
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interact with their community. The commenters previous comments will remain on
|
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the site. This action can only be un-done manually by a moderator.
|
||||
|
||||
#### Viewing a User’s Comment History
|
||||
|
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In order to get an idea of what sort of a commenter someone is, moderators can click on the commenter’s username in any moderation queue and see details about their history.
|
||||
In order to get an idea of what sort of a commenter someone is, moderators can
|
||||
click on the commenters username in any moderation queue and see details about
|
||||
their history.
|
||||
|
||||
**Username, Email and Member Since Date**
|
||||
|
||||
@@ -99,23 +118,27 @@ This shows the basic details about a commenter.
|
||||
|
||||
**Total Comments**
|
||||
|
||||
This shows the number of comments that a commenter has made that currently display on the site.
|
||||
This shows the number of comments that a commenter has made that currently
|
||||
display on the site.
|
||||
|
||||
**Reject Rate**
|
||||
|
||||
This shows the % of comments a commenter has had rejected by moderators, or automatically.
|
||||
This shows the % of comments a commenter has had rejected by moderators, or
|
||||
automatically.
|
||||
|
||||
**Reports**
|
||||
|
||||
This shows if a commenter is a reliable flagger, an unreliable flagger, or a neutral flagger. [Read more about reliable and unreliable flaggers here]({{ "/trust/#reliable-and-unreliable-flaggers" | relative_url }}).
|
||||
This shows if a commenter is a reliable flagger, an unreliable flagger, or a
|
||||
neutral flagger. [Read more about reliable and unreliable flaggers here]({{"/trust/#reliable-and-unreliable-flaggers" | relative_url }}).
|
||||
|
||||
**Moderating from this View**
|
||||
|
||||
Talk also allows you to moderate a commenter’s recent comments from this view.
|
||||
Talk also allows you to moderate a commenters recent comments from this view.
|
||||
|
||||
#### Keyboard Shortcuts
|
||||
|
||||
Talk also supports a number of keyboard shortcuts that moderators can leverage to moderate quickly:
|
||||
Talk also supports a number of keyboard shortcuts that moderators can leverage
|
||||
to moderate quickly:
|
||||
|
||||
| Shortcut | Action |
|
||||
| -------- | ------------------------------- |
|
||||
@@ -130,23 +153,36 @@ Talk also supports a number of keyboard shortcuts that moderators can leverage t
|
||||
|
||||
### Stories
|
||||
|
||||
In the Stories tab moderators can view all the stories that have Talk comments embedded on them, as well as be able to Open or Close comment streams on stories.
|
||||
In the Stories tab moderators can view all the stories that have Talk comments
|
||||
embedded on them, as well as be able to Open or Close comment streams on
|
||||
stories.
|
||||
|
||||
### Community
|
||||
|
||||
The Community tab houses everything having to do with your team and your commenters.
|
||||
The Community tab houses everything having to do with your team and your
|
||||
commenters.
|
||||
|
||||
#### Moderating Usernames
|
||||
|
||||
Any usernames that have been reported will show in the Reported Usernames sub-tab. Moderators can approve usernames if they’re suitable, or reject a username. If a username is rejected, the commenter will be notified that they need to change their username; until they do, they will be suspended from Talk. The updated username then again appears in this queue for a decision by moderators.
|
||||
Any usernames that have been reported will show in the Reported Usernames
|
||||
sub-tab. Moderators can approve usernames if they’re suitable, or reject a
|
||||
username. If a username is rejected, the commenter will be notified that they
|
||||
need to change their username; until they do, they will be suspended from Talk.
|
||||
The updated username then again appears in this queue for a decision by
|
||||
moderators.
|
||||
|
||||
#### Managing People & Roles
|
||||
|
||||
All your team and commenters show in the People sub-tab. From here, you can manage your team members’ roles (Admins, Moderators, Staff), as well as search for commenters and take action on them (e.g. Ban/Un-ban, Suspend, etc.).
|
||||
### Configure
|
||||
All your team and commenters show in the People sub-tab. From here, you can
|
||||
manage your team members’ roles (Admins, Moderators, Staff), as well as search
|
||||
for commenters and take action on them (e.g. Ban/Un-ban, Suspend, etc.). ###
|
||||
Configure
|
||||
|
||||
See [Configuring Talk]({{ "/configuring-talk/" | relative_url }}).
|
||||
|
||||
## Moderating via the Comment Stream
|
||||
|
||||
Moderators can also choose to moderate comments in situ. If you are logged in as a Moderator or Admin, you will see a caret dropdown on each comment that allows you to Approve, Reject, or Feature comments, or Ban a User directly from the comment stream.
|
||||
Moderators can also choose to moderate comments in situ. If you are logged in as
|
||||
a Moderator or Admin, you will see a caret dropdown on each comment that allows
|
||||
you to Approve, Reject, or Feature comments, or Ban a User directly from the
|
||||
comment stream.
|
||||
|
||||
@@ -5,7 +5,8 @@ permalink: /configuring-talk/
|
||||
|
||||
## Configuring an Individual Stream
|
||||
|
||||
There are two ways Admins can configure Talk - the first is via the Configure tab on the comment stream.
|
||||
There are two ways Admins can configure Talk - the first is via the Configure
|
||||
tab on the comment stream.
|
||||
|
||||
### Enable Pre-moderation
|
||||
|
||||
@@ -17,18 +18,23 @@ Allows toggling of pre-moderating comments that have links.
|
||||
|
||||
### Ask Readers a Question & Question Icons
|
||||
|
||||
Admins can choose to Ask Readers a Question in order to help guide the discussion. [Read more about why this is important on our blog](https://blog.coralproject.net/the-empty-box/){:target="_blank"}.
|
||||
Admins can choose to Ask Readers a Question in order to help guide the
|
||||
discussion. [Read more about why this is important on our blog](https://blog.coralproject.net/the-empty-box/){:target="_blank"}.
|
||||
|
||||
There are a selection of icons to display different messaging other than a question on a particular stream, like an announcement, or general information about the story.
|
||||
There are a selection of icons to display different messaging other than a
|
||||
question on a particular stream, like an announcement, or general information
|
||||
about the story.
|
||||
|
||||
### Closing a Stream
|
||||
|
||||
Closing a stream will prevent new comments. Previous comments will remain displayed on the stream for readers to view.
|
||||
Closing a stream will prevent new comments. Previous comments will remain
|
||||
displayed on the stream for readers to view.
|
||||
|
||||
|
||||
## Global Configuration
|
||||
|
||||
Global configuration settings are available via Admin > Configure. These settings are site-wide and will affect all of your comment streams.
|
||||
Global configuration settings are available via Admin > Configure. These
|
||||
settings are site-wide and will affect all of your comment streams.
|
||||
|
||||
### Stream Settings
|
||||
|
||||
@@ -38,7 +44,8 @@ A maximum comment length across the site.
|
||||
|
||||
#### Comment Stream Description
|
||||
|
||||
Description text that will appear above every comment stream site-wide. We recommend linking to your Code of Conduct or Community Guidelines. [Read tips on how to write a Code of Conduct here](https://guides.coralproject.net/create-a-code-of-conduct/){:target="_blank"}.
|
||||
Description text that will appear above every comment stream site-wide. We
|
||||
recommend linking to your Code of Conduct or Community Guidelines. [Read tips on how to write a Code of Conduct here](https://guides.coralproject.net/create-a-code-of-conduct/){:target="_blank"}.
|
||||
|
||||
#### Closed Stream Message
|
||||
|
||||
@@ -60,11 +67,13 @@ Require new users to verify their email address prior to commenting.
|
||||
|
||||
#### Enable Pre-moderation
|
||||
|
||||
Turn on pre-moderation across the site, meaning all comments will need to be moderated before they will be displayed.
|
||||
Turn on pre-moderation across the site, meaning all comments will need to be
|
||||
moderated before they will be displayed.
|
||||
|
||||
#### Pre-moderate Comments Containing Links
|
||||
|
||||
Turn on pre-moderation for comments with links across the site, meaning all comments with links will need to be moderated before they will be displayed.
|
||||
Turn on pre-moderation for comments with links across the site, meaning all
|
||||
comments with links will need to be moderated before they will be displayed.
|
||||
|
||||
#### Banned Words List
|
||||
|
||||
@@ -72,12 +81,15 @@ A list of words that will trigger a comment to be automatically Rejected.
|
||||
|
||||
#### Suspect Words List
|
||||
|
||||
A list of words that will trigger a comment to be automatically Reported. Comments with suspect words will display until a moderator takes action on them.
|
||||
A list of words that will trigger a comment to be automatically Reported.
|
||||
Comments with suspect words will display until a moderator takes action on them.
|
||||
|
||||
### Technical Settings
|
||||
|
||||
#### Permitted Domains
|
||||
A list of domains where your Talk instance is allowed to be embedded. Typical use is `localhost`, `staging.yourdomain.com`, `yourdomain.com`, etc.
|
||||
|
||||
A list of domains where your Talk instance is allowed to be embedded. Typical
|
||||
use is `localhost`, `staging.yourdomain.com`, `yourdomain.com`, etc.
|
||||
|
||||
#### Embed Script
|
||||
|
||||
@@ -85,4 +97,5 @@ This is the unique Talk script that is to be used to embed Talk on your website.
|
||||
|
||||
#### Custom CSS URL
|
||||
|
||||
The link to your custom stylesheet for Talk. This will override any default styles, so you can make Talk your own!
|
||||
The link to your custom stylesheet for Talk. This will override any default
|
||||
styles, so you can make Talk your own!
|
||||
|
||||
@@ -5,7 +5,8 @@ permalink: /faq/
|
||||
|
||||
## How can I get help integrating Talk into my newsroom?
|
||||
|
||||
We're here to help with newsrooms of all sizes. Email our Integration Engineer (jeff@mozillafoundation.org) to set up a meeting.
|
||||
We're here to help with newsrooms of all sizes. Email our Integration Engineer
|
||||
([jeff@mozillafoundation.org](mailto:jeff@mozillafoundation.org)) to set up a meeting.
|
||||
|
||||
## How do I request a feature or submit a bug?
|
||||
|
||||
|
||||
Reference in New Issue
Block a user