Add section Moderator Features

2026-07-23 13:10:20 +08:00 · 2017-10-14 18:25:41 +01:00
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 title: Moderator Features
 permalink: /moderator-features/
 ---
+
+## The Talk Admin
+
+The Admin is your moderators will moderate your comments, and your Admins will configure and manage the different parts of Talk.
+
+### Dashboard
+
+The Dashboard provides real-time information to moderators so they know at a glance where they should direct their attention. It shows what articles are receiving the most reports and where the most active conversations are happening.
+
+### Moderate
+
+This is the tab where Moderators will spend the majority of their time. They can choose (via the dropdown) which story they would like to moderate, or moderate site-wide.
+
+#### Default Mod Queues
+
+**New**
+
+The New queue contains all comments that have not been moderated yet.
+
+**Reported**
+
+The Reported queue contains all comments that need moderator attention.
+
+**Approved**
+
+The Approved queue contains all approved comments.
+
+**Rejected**
+
+The Rejected queue contains all comments that have been rejected, either manually by moderators or automatically, e.g. they have used a banned word.
+
+**All**
+
+The All queue contains all comments that have been submitted either article or site-wide.
+
+#### Moderation Badges 
+
+**Pre-mod**
+
+The Pre-mod badge signifies comments that are being pre-modded.
+
+**User**
+
+The User badge signifies comments that have been reported by another user.
+
+**History**
+
+The History badge signifies comments that have been flagged because of a user’s history.
+
+**Toxic**
+
+The Toxic badge signifies comments that are above the set Toxicity Probability Threshold. Note you must have `talk-plugin-toxic-comments` enabled. [Read more about Toxic Comments here](LINK).
+
+**Suspect**
+
+The Suspect badge signifies comments that contain a Suspect Word. [Read more about Suspect Words here](LINK).
+
+**Contains Link**
+
+The Contains Link badge signifies a comment that contains a link, which can sometimes mean it is a spam or ad comment.
+
+**Flag Details View**
+
+At the bottom of each comment in the moderation queues, you can see more information about a comment’s flags by clicking on More Detail.
+
+#### Moderator Actions
+
+**Accept**
+
+Accepting a comment ensures that the comment is displayed on the stream.
+
+**Reject**
+
+Rejecting a comment removes the comment from the stream.
+
+**Feature**
+
+Featuring a comment adds that comment to the Featured Comments tab on the stream.
+
+**Suspend User**
+
+Suspending a user allows a moderator to give a commenter a “time-out”; during that time they won’t be allowed to post comments or react to comments. 
+
+**Ban User**
+
+Banning a user allows a moderator to permanently disallow a commenter to interact with their community. The commenter’s previous comments will remain on the site. This action can only be un-done manually by a moderator.
+
+#### Viewing a User’s Comment History
+
+In order to get an idea of what sort of a commenter someone is, moderators can click on the commenter’s username in any moderation queue and see details about their history.
+
+**Username, Email and Member Since Date**
+
+This shows the basic details about a commenter.
+
+**Total Comments**
+
+This shows the number of comments that a commenter has made that currently display on the site.
+
+**Reject Rate**
+
+This shows the % of comments a commenter has had rejected by moderators, or automatically.
+
+**Reports**
+
+This shows if a commenter is a reliable flagger, an unreliable flagger, or a neutral flagger. [Read more about reliable and unreliable flaggers here](LINK).
+
+**Moderating from this View**
+
+Talk also allows you to moderate a commenter’s recent comments from this view.
+
+#### Keyboard Shortcuts
+
+Talk also supports a number of keyboard shortcuts that moderators can leverage to moderate quickly:
+
+| Shortcut | Action                          |
+| -------- | ------------------------------- |
+| `j`      | Go to the next comment          |
+| `k`      | Go to the previous comment      |
+| `ctrl+f` | Open search                     |
+| `t`      | Switch queues                   |
+| `s`      | Toggle single comment edit view |
+| `?`      | Open this menu                  |
+| `d`      | Approve                         |
+| `f`      | Reject                          |