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Merge pull request #2060 from coralproject/losowsky-patch-1

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immber
2018-11-01 12:22:26 -07:00
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commit afb9fdcdc1
1 changed files with 39 additions and 30 deletions
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docs/source/03-03-product-guide-moderator-features.md
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@@ -58,7 +58,7 @@ This queue contains comments that have been reported for moderator review, eithe
The All queue contains all comments that have been submitted either article or
site-wide.
#### Moderation Tags
#### Moderation Tags that appear in Reported/other queues
**Pre-mod**
@@ -88,7 +88,7 @@ Comment contains a word or phrase that is on the ’Suspect words’ list in the
_Comment published? No_
The History tag signifies comments that have been flagged because the user’s history indicates their Accepted:Rejected ratio has reached below the karma threshold. [Read more here...](/talk/trust/#user-karma-score)
The History tag signifies comments that have been flagged because the user’s history indicates their Accepted:Rejected ratio has reached below the karma threshold. [Read more about karma here.](/talk/trust/#user-karma-score)
**Spam**
@@ -130,9 +130,35 @@ Rejecting a comment removes the comment from the stream.
Featuring a comment adds that comment to the Featured Comments tab on the
stream.
#### Keyboard Shortcuts
Talk also supports a number of keyboard shortcuts that moderators can leverage
to moderate queues quickly:
| Shortcut | Action |
| -------- | -------------------------- |
| `j` | Go to the next comment |
| `k` | Go to the previous comment |
| `ctrl+f` | Open search |
| `1-5` | Switch queues |
| `z` | Zen mode |
| `?` | Open shortcuts menu |
| `d` | Approve |
| `f` | Reject |
Note: "Zen mode" allows a moderator to view and action only one comment at a time. Enjoy the silence!
#### The User Drawer
In order to get an idea of what sort of a commenter someone is, moderators can
click on the commenter's username in any moderation queue/elsewhere in the admin (eg the Community page) to see details about
their comments, and to take actions.
#### User Drawer Actions
**Suspend User**
Suspending a user allows a moderator to give a commenter a “time-out”; during
Suspending a user allows a moderator to give a commenter a “time-out” for a set time chosen from four options; during
that time they won’t be allowed to post comments or react to comments.
**Ban User**
@@ -141,15 +167,13 @@ Banning a user allows a moderator to permanently disallow a commenter to
interact with their community. The commenters previous comments will remain on
the site. This action can only be un-done manually by a moderator.
#### Viewing a User’s Comment History
**Reject Username**
In order to get an idea of what sort of a commenter someone is, moderators can
click on the commenters username in any moderation queue and see details about
their history.
If a username is violating your guidelines but isn't bad enough to lead to a ban (eg. they are impersonating a famous person), you can reject their username. This will prevent them from publishing comments until they submit a new username. The new name will appear on the Community page for moderator approval before they can publish comments again.
**Username, Email and Member Since Date**
This shows the basic details about a commenter.
This shows the basic details about a commenter's account
**Total Comments**
@@ -161,32 +185,17 @@ display on the site.
This shows the % of comments a commenter has had rejected by moderators, or
automatically.
**Reports**
**Karma score**
This shows if a commenter is a reliable flagger, an unreliable flagger, or a
neutral flagger. [Read more about reliable and unreliable flaggers here](/talk/trust/#reliable-and-unreliable-flaggers).
The user's current score. To see the default threshhold, click on the 'i' next to the word Karma. If the user's score is equal to or below the default threshhold, the number will be highlighted red. [Read more about karma scores here.](/talk/trust/#user-karma-score)
**User History**
This shows the history of the account - if a user has changed their username, or been suspended or banned. The name of the moderator who suspended/banned them/lifted the suspection or ban is displayed here as well.
**Moderating from this View**
Talk also allows you to moderate a commenters recent comments from this view.
#### Keyboard Shortcuts
Talk also supports a number of keyboard shortcuts that moderators can leverage
to moderate quickly:
| Shortcut | Action |
| -------- | -------------------------- |
| `j` | Go to the next comment |
| `k` | Go to the previous comment |
| `ctrl+f` | Open search |
| `t` | Switch queues |
| `z` | Zen mode |
| `?` | Open this menu |
| `d` | Approve |
| `f` | Reject |
Note: "Zen mode" allows a moderator to view and action only one comment at a time. Enjoy the silence!
Talk also allows you to moderate a commenters recent comments from this view. You can 'Select all' to select up to ten previous comments, and take bulk accept/reject actions.
### Stories